Shipping + Returns

We strive for an outstanding customer experience and we know that shipping plays a role in that!

Orders generally ship in 3-5 business days. Shipped orders will receive a tracking number and sent via USPS or UPS to addresses in the United States of America. 

As we are a small family run business and always wanting time for artist inspiration (vacation), the studio will be closed a few weeks throughout the year.  We will always try to share this information on the website and social media so that you are aware ahead of ordering.  Thanks in advance for your patience on orders during these times!

If you live near Cedar Falls, IA and select Free Local Pickup, we'll contact you as soon as your order is ready for pickup and arrange a time that works for you when our studio is open.

Returns

We want you to love your purchase!

Damages and issues
Please inspect your order upon receipt and contact us immediately (within 3 days of receipt) if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  Reach out to us at shop@promiseroad.com

Standard Returns
If you want to return an item, we accept returns up to 30 days (in-studio/postmarked by) after the shipping date of your order in the form of store credit, issued via gift card. To be eligible for a return, your item(s) must be unused and unaltered with the original packaging.  

If 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.

Non-returnable items include:

- gift cards

- any custom and personalized orders

To start a return, you can contact us at shop@promiseroad.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

 When returning your item, shipping costs are not refundable. You will cover the shipping costs associated with returning your item. Consider using a trackable shipping service or shipping insurance to ensure delivery to us.

Once we receive your returned item(s), you will receive a Promise Road gift card code via email, redeemable for one year. Returns are issued as a store credit only, no refunds.