We want you to love your purchase! If you want to return an item, we accept returns up to 10 days (in-studio/postmarked by) after the shipping date of your order in the form of store credit, issued via gift card. To be eligible for a return, your item(s) must be unused and unaltered with the original packaging.  If 10 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.  Non-returnable items include gift card and any custom and personalized orders.

Please include your first and last name and/or order number in your package, and mail your return to:

Promise Road
3680 Fast Lane
Suite I
Cedar Falls, IA 50613

When returning your item, shipping costs are not refundable. You will cover the shipping costs associated with returning your item. Consider using a trackable shipping service or shipping insurance to ensure delivery to us.

Once we receive your returned item(s), you will receive a Promise Road gift card code via email, redeemable for one year.  Returns are issued as a store credit only, no refunds.

Exchanges (same item)

We will replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at shop@promiseroad.com and we will work with you to process the exchange.  Email requests must be received within 10 days of the shipping date of the original item.

For exchanges for new/different items, please follow the return process.